Terms and Conditions

Special needs and considerations

Dr C's Electro Labs Ltd recognises that the needs of individual children vary, and will endeavour to accommodate children with specific needs and/or medical conditions within the camp environment.  It is our policy not to exclude any child due to specific needs and/or medical conditions wherever possible.

It is the responsibility of the parent/carer to inform us of any medical conditions and special educational needs or disabilities, whether booking online or over the phone, so we can discuss how best to accommodate the child, and consider whether any reasonable adjustments can be made to ensure they are able to fully participate and enjoy the activities on camp within the staffing ratios provided for their age group.

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The needs of each child vary so decisions are made on a case-by-case basis and depend upon the level of support each individual child may require.

We are not able to provide additional staff to support a child above our standard ratios irrespective of any specific needs or medical conditions.  Where we feel that a child is not coping within these ratios, we reserve the right to ask the parent/carer to come and collect their child.  No refund will be available.

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Where a child does require one-to-one support, Dr C's Electro Labs Ltd will permit parents/carers to attend camp to support their child, providing the Dr C's Electro Labs Ltd safer recruitment standards are met. Dr C's Electro Labs Ltd does not provide one-to-one support.

We are happy to accommodate a child with specific needs on a paid trial basis and reserve the right to review further bookings.

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Illness and First Aid

Dr C's Electro Labs Ltd requires that all children who are ill or infectious be kept home for the full duration of their ailment, and for 48 hours after the last symptom occurs.  Dr C's Electro Labs Ltd will only administer medication if it has been prescribed by a doctor or other health professional.

 

In the event of an accident, first aid will be sought/administered to children in our care, and the emergency services will be called if necessary, and parents/guardians contacted. Parents/guardians will be notified at pickup if a minor incident has occurred. 

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Essential prescribed medication including Epipens or Insulin must be handed in to the Camp Manager for safe-keeping. 

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Child Exclusion

Dr C's Electro Labs Ltd has a responsibility for ensuring the well-being and safety of all children in our care and have approved procedures for managing behaviour.  The company follows a zero tolerance policy on discrimination, bullying and persistent poor behaviour of any kind, irrespective of any special needs.  On rare occasions, and in more serious cases, we reserve the right to ask parents to remove children from camp either for the remainder of the day (part exclusion), or for the rest of the season (full exclusion). No refund will be made for any remaining days booked, and any costs associated with the exclusion will be the parents’ responsibility. We reserve the right to exclude a child at any time prior to or during a session due to illness.  The parent/carer will be expected to come and collect their child.

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Late Pick-up at camps (weekend with *)

All children MUST be collected by 4 pm *or 1 pm* (unless timings are otherwise specified at time of booking).   If for any reason you are unable to collect by 5pm *or 2 pm*, we ask that you call the Camp Manager or Head Office as soon as possible.  One member of staff will wait with your child until they are collected.  You will be charged a late pick-up fee of £20 for every 15 minutes after 4 pm to cover the additional staffing cost.  If we have no contact from a parent/guardian by 5.30pm *or 2:30 pm*, we will contact Social Services to advise them we have an uncollected child.  We reserve the right to refuse future bookings from parents who continually pick up late.

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Personal Property

All your child’s personal property is your responsibility and Dr C's Electro Labs Ltd is not liable for any lost or damaged property on camp.  If you believe that your child has left an item on camp, please contact the Dr C who will do his best to assist you.  Lost property will remain on camp until the last day of the season and should be collected before the last day.  Unclaimed lost property will be donated to charity.  

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Photography / Filming

Please be aware that Dr C's Electro Labs Ltd occasionally take photographs/video footage of children on camp for promotional reasons.  If filming is due to take place, camp staff will inform all parents on arrival and your children can be opted out if you wish.  

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Parent Feedback / Complaints

If you have concerns or suggestions, please tell us; we value your feedback and use it to develop and improve our services.

If you have a concern regarding camp, this should raised to Dr C. 

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Safeguarding

Dr C's Electro Labs Ltd has legal obligations in relation to safeguarding and any suggestion of child abuse or neglect will be investigated and reported to our East Sussex Safeguarding Services.

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Data Protection

Dr C's Electro Labs Ltd is registered with the Information Commissioner's Office (ICO).  To process your booking, we need to collect personal details about you and your children.  We will treat it as confidential and keep it secure, complying with all relevant UK legislation.  We will use your email address and telephone number to contact you with information that relates to any bookings that you make and any information that we might need that relates to the welfare of your child.  We would also like to use some of your details to tell you about our products and services.  You may unsubscribe at any time.